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Posted : Thursday, August 29, 2024 04:53 AM
Are you a skilled end user support specialist with an ability to handle service requests and incidents with an emphasis on incident management? If so, we are looking for YOU! Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your skills and experience.
The Company: Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases.
Our employees are smart, hardworking, and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.
The Position: We’re looking for a Technical Support Specialist to join our team in our Federal Way, WA office.
This role provides first level support to end users by handling service requests and incidents with an emphasis on Incident Management.
During the daily course of troubleshooting hardware and software issues, the Technical Support Specialist should work with their Tier 2 counterparts to triage, diagnose, and design remediation measures for the incidents that cause the most unplanned work.
This role is responsible for individual results on assigned portion of the delinquent accounts.
Responsibilities include, but are not limited to: Strategy Regularly deploy patch releases in order to avert system vulnerabilities.
Develop an environment to experiment with new ideas, approaches, and strategies for system deployment.
Leadership Challenge the status quo by consistently researching and proposing better means of delivering IT services.
Own the incident management opportunities and direct the recurrences to problem management.
Team Development Document the process and procedures used for mitigating defects that cannot be programmatically remediated.
Develop strong stakeholder relationships and user confidence, maintaining effective lines of communication.
IT Operations Work with internal and external stakeholders to identify, troubleshoot, and remediate the incidents that are causing the most unplanned work.
Implement and assist in the rollout of new applications and business solutions, documenting any resulting events.
Transformation Support the company through early problem detection, idea generation, developing creative solutions, and advising on industry "best practices”.
Demonstrate experience driving digital transformation and business growth through innovation and the implementation of technology.
Requirements: High School Diploma or GED required.
Familiarity with leasing institution system features and third-party products a plus.
Familiarity with Salesforce a plus.
2-5 years of technical operations experience.
Intermediate PC program skills with experience with Excel, data warehouse products, and other similar systems.
Familiar with troubleshooting internet connectivity and browser issues.
Ability to handle complex problems to achieve department goals.
Extensive verbal and written communication skills for a variety of audiences (both technical and non-technical).
Ability to analyze problems of a technical nature with high accuracy and attention to detail.
Ability to accurately document problems and resolutions.
Possess a high level of analytical ability to understand sophisticated programs/systems for resolving business problems.
Ability to respond promptly to customer needs.
Ability to handle difficult or emotional customer situations.
Ability to set goals and objectives, prioritize and plan work activities using time effectively, meet deadlines and commitments, and work independently with little or no directional guidelines from manager.
The Location: Financial Pacific Leasing is based in Federal Way, WA.
We’re close to the bus line and offer carpool incentives! Why FP? Competitive benefits package! 401(k) company match! Recognition program! Thriving company culture! Compensation & Benefits: We offer a competitive total rewards package including base salary and comprehensive benefits.
The annualized range for this role is $44,000.
00 - $61,000.
00 and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education.
The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays.
Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
The Company: Financial Pacific Leasing, a subsidiary of Umpqua Bank, is a direct provider of small-ticket commercial equipment leases.
Our employees are smart, hardworking, and fun! We believe that quality service, innovative products, and strong relationships are the key to success for all businesses.
The Position: We’re looking for a Technical Support Specialist to join our team in our Federal Way, WA office.
This role provides first level support to end users by handling service requests and incidents with an emphasis on Incident Management.
During the daily course of troubleshooting hardware and software issues, the Technical Support Specialist should work with their Tier 2 counterparts to triage, diagnose, and design remediation measures for the incidents that cause the most unplanned work.
This role is responsible for individual results on assigned portion of the delinquent accounts.
Responsibilities include, but are not limited to: Strategy Regularly deploy patch releases in order to avert system vulnerabilities.
Develop an environment to experiment with new ideas, approaches, and strategies for system deployment.
Leadership Challenge the status quo by consistently researching and proposing better means of delivering IT services.
Own the incident management opportunities and direct the recurrences to problem management.
Team Development Document the process and procedures used for mitigating defects that cannot be programmatically remediated.
Develop strong stakeholder relationships and user confidence, maintaining effective lines of communication.
IT Operations Work with internal and external stakeholders to identify, troubleshoot, and remediate the incidents that are causing the most unplanned work.
Implement and assist in the rollout of new applications and business solutions, documenting any resulting events.
Transformation Support the company through early problem detection, idea generation, developing creative solutions, and advising on industry "best practices”.
Demonstrate experience driving digital transformation and business growth through innovation and the implementation of technology.
Requirements: High School Diploma or GED required.
Familiarity with leasing institution system features and third-party products a plus.
Familiarity with Salesforce a plus.
2-5 years of technical operations experience.
Intermediate PC program skills with experience with Excel, data warehouse products, and other similar systems.
Familiar with troubleshooting internet connectivity and browser issues.
Ability to handle complex problems to achieve department goals.
Extensive verbal and written communication skills for a variety of audiences (both technical and non-technical).
Ability to analyze problems of a technical nature with high accuracy and attention to detail.
Ability to accurately document problems and resolutions.
Possess a high level of analytical ability to understand sophisticated programs/systems for resolving business problems.
Ability to respond promptly to customer needs.
Ability to handle difficult or emotional customer situations.
Ability to set goals and objectives, prioritize and plan work activities using time effectively, meet deadlines and commitments, and work independently with little or no directional guidelines from manager.
The Location: Financial Pacific Leasing is based in Federal Way, WA.
We’re close to the bus line and offer carpool incentives! Why FP? Competitive benefits package! 401(k) company match! Recognition program! Thriving company culture! Compensation & Benefits: We offer a competitive total rewards package including base salary and comprehensive benefits.
The annualized range for this role is $44,000.
00 - $61,000.
00 and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education.
The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays.
Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.
• Phone : NA
• Location : Federal Way, WA
• Post ID: 9095660077
