*Company*
ARB is a world leader in the manufacture and distribution of high quality 4x4 and off-road accessories, including; air locking differentials, air compressors, bumpers, suspension systems, roof racks, skid plates, roof top tents, recovery gear, and more.
We are looking to add a motivated individual to our team in the role of Warranty Admin/Parts Specialist.
A qualified candidate will posses automotive knowledge, be comfortable working with customers via phone and email, and work successfully in a team environment.
This is a great opportunity to utilize your automotive and 4x4 product knowledge within an office environment.
This is a full time (M-F), in office position, located in Auburn, WA.
*Responsibilities include, but are not limited to the following:*
* Answering 50+ calls daily
* Responding to emails in an efficient and professional manner
* Frequently reviewing Zendesk inbox for new warranty claims
* Providing quick, detailed, responses to warranty claims
* Assisting customers with vehicle specific questions and/or product installation questions
* Utilizing critical thinking to provide solutions/suggestions to customers
* Working closely with other departments as needed
* Other duties as assigned
*Experience/Skills:*
* Automotive industry experience preferred
* Knowledge of vehicle drivetrains and various suspension systems
* Ability to diagnose defective products
* Courteous and helpful phone presence
* Excellent written and verbal skills
* Strong analytical skills
* Knowledge of Zendesk and JDE software is a plus
* Ability to work and thrive in a team environment
*Compensation/Benefits:*
* Competitive hourly pay
* Medical, dental, vision, and life insurance
* 10 paid holidays per calendar year
* Accrued leave - 8 paid sick days and 10 paid vacation days yearly
* 401K with company contribution
* Employee discount
Job Type: Full-time
Pay: $23.
00 - $25.
00 per hour
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Education:
* High school or equivalent (Required)
Language:
* English (Required)
Work Location: In person
Whatsapp
