Parts Counterperson

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.
As the parent company of Dobbs Peterbilt and Western Truck Center, Dobbs Truck Group has locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.
We are full-service and authorized Peterbilt, Volvo, Mack, Autocar, and Hino dealerships, representing well-known OEM’s in the industry.
In the Pacific Northwest, we operate the largest network of Class 8 and Medium Duty truck dealerships representing both Peterbilt and Volvo/Mack.
We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave.
Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.
I.
General Job Description This position will be responsible for the sale of truck parts and accessories by researching customer requirements, controlling parts inventory, processing invoices and payment, and managing return cores and warranty parts.
The duties listed below are intended only as illustrations of the various types of work that may be performed.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Responsibilities Respond to sales calls and customer counter visits thoroughly and professionally.
Utilize computer business systems and electronic catalogues to research parts information.
Provide customer pricing and availability (in-stock or emergency order).
Process parts invoices and obtain payment.
Process returned items by inspecting items, returning payment, issuing credit, re-shelving items, and returning items to suppliers.
Maintain an attractive parts retail display area.
Enhance job knowledge by continually participating in online training modules and supplier training on new product features, advantages, and benefits.
Manage customer requests for parts warranty and administer according to supplier procedures.
Contact customers (telemarketing) regarding parts promotional opportunities.
Represent the Company in a professional and courteous manner when interacting with customers.
II.
Minimum Job Qualifications 18 years of age.
High school graduate, GED, or 1 year of work experience.
III.
Desired Job Qualifications 3 years of direct customer-facing sales experience.
Ability to work independently without direct on-site supervision.
Basic knowledge off Microsoft Excel, Word, and Outlook.
Heavy-duty truck aptitude.
Strong organization, communication, and phone skills.
IV.
Mental Capability Requirements Comprehension: Ability to understand complex problems, collaborate, and explore alternative solutions.
Organization: Ability to organize and prioritize work schedule on short-term basis (more than 1 month).
Reasoning & Decision Making: Ability to make decisions with moderate impact on immediate work unit.
Communication: Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly.
Mathematics: Ability to add, subtract, multiply, divide, record, balance, and check results for accuracy.
V.
Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear.
The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell.
The employee is required to sit for long periods of time.
The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and risk of electrical shock.
The employee is frequently exposed to wet and/or humid conditions, extreme heat, and vibration.
The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.
The noise level is normally loud.
VI.
Common Expectations of Performance for all Employees The following includes common expectations for all employees of the Company.
The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.
Communications, Teamwork, and Feedback to Others Contribute to a work environment that is based on trust and respect.
Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
Suggest ways to improve the efficiency of conducting their job duties.
Promote continuous improvement and change to support company growth.
Mentor others unselfishly.
Give credit where it’s due.
Company Loyal Policies and Work Ethic Adhere to the policies contained in the Employee Handbook.
Adhere to the Company’s Employee Conduct Policy.
Support management decisions toward meeting company goals.
Be open and receptive to new ideas, regardless of their origin.
Make prudent decisions, which are based on the best interest of the Company and its long-term future.
We are an Equal Opportunity Employer The Dobbs Truck Group and its wholly owned subsidiaries, Dobbs Peterbilt, LLC and Western Truck Parts and Equipment Company, LLC (WTPE), operate 23 Peterbilt, Volvo, Mack, and Hino truck dealerships in the states of Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.
Dobbs Peterbilt and Western Truck Parts are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise.
We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.
Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.
We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.