Case Manager- Emergency & Outreach Services

Description: Purpose, Vision, and Value Statement The Tacoma Rescue Mission is a faith-based nonprofit organization whose mission is to Offer God’s help, hope, and healing to our neighbors in need.
We are proud to have served the Tacoma and Pierce County communities since 1912.
For over 100 years we have continued to serve in the name of Christ, while emphasizing the dignity of each person who enters our doors.
We value the needs of our immediate community, and continually adapt to the changing needs of those who come to us for help.
We strive to cultivate a culture built on love and truth, where our integrity is never compromised.
Our services and programs are continually measured for efficiency and effectiveness, are committed to quality, and operate through a trauma-informed, person-first, and grace-based approach.
Job Purpose Works with guests and residents on reducing barriers and achieving goals towards stability.
Shares the responsibility of maintaining a safe, clean, hospitable, and dignifying environment for all guests and residents; assisting in the provision of trauma-informed, person-first, and grace-based program services to meet the need of all who seek TRM’s care.
Tacoma Rescue Mission Competencies Client Relationships and Interactions: Connect clients, volunteers, donors, team members, and guests to the mission and vision of The Tacoma Rescue Mission and its programs.
Establish rapport and build relationships through effective communication, making all feel understood and valued.
Assess needs and share appropriate resources, boosting client confidence in The Tacoma Rescue Mission and its team members.
Creativity and Expansion: Cultivate an environment that constantly seeks growth and adaptation, enhancing services offered.
Research and develop new insights and strategies that improve Mission functionality and performance.
Embrace the unknown and uncharted territory, pushing limits to increase skill, knowledge, and resources.
Leadership and Culture: Champions the Tacoma Rescue Mission’s core values and pillars, ensuring a high level of service with a commitment to changing lives.
Creates a platform that empowers those within the Mission and the community to establish and take ownership of a culture founded on team, trust, and truth.
Professionalism: Carries the current knowledge and operational skills required to perform well, utilizing best practices and demonstrates the desire to grow professionally.
Helps create a safe space for Team Members to hold others accountable for behavior and performance, empathetically listens and communicates for understanding when negotiating and dealing with conflict.
Setting the standard of quality, providing staff with feedback, coaching, guidance, and support.
Essential Duties & Responsibilities At initial case management session, assesses client strengths, goals, and barriers to housing and self-sufficiency.
Documents client information and transactions in the HMIS database, keeps HMIS data current and accurate.
Creates a written tailored plan based on client goals that identifies specific action steps the client needs to take.
Meets with clients on caseload each week to monitor progress in achieving goals and revising action plans when necessary.
Establishes a hard copy file for each client that includes verification of homelessness, verification of income and income source, and documentation of case plan and action steps.
These files remain the property of the agency and must be kept on site in a secure area.
Connects clients with the Coordinated Entry Case Managers if appropriate or with other community resources that can help them reach their goals.
Keeps informed of current community resources that can help clients.
Administer urinalysis and breathalyzer tests for shelter guests as needed.
Performs other duties as assigned to support others and ensure an efficient and effective work environment.
Working Conditions Primarily office setting with some travel to off-site locations.
Interacts with diverse populations.
Schedule & Work Location Schedule: Tuesday-Saturday 9am-5pm Primary Location of Work: Downtown Campus 425 S.
Tacoma Way, Tacoma, WA 98402 Requirements: Associate degree in Social Services or related field or the equivalent combination of education and work experience.
Experience working with low-income, diverse populations preferred.
Skilled in clear and effective written, verbal, and electronic communication.
Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment using effective and thoughtful interactions and communication.
Able to respond calmly and effectively when under stress interacting with people who have high barriers, including but not limited to people with mental illness, who may be under the influences of various substances, may have weapons, and/or may be prone to violence.
Bilingual Spanish/English a plus.
Basic operating knowledge of office equipment, computers, and Microsoft Office Suites.
Access to a vehicle for frequent travel throughout Pierce County and TRM locations.
Physical Requirements Must be able to remain in a stationary position 75% of the time.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
The person in this position needs to occasionally move to respond to urgent situations.
Frequently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Frequently positions self to maintain files in file cabinets.
The ability to communicate information and ideas so others will understand.
Must be able to exchange accurate information in these situations.
Ability to observe details at close range (within a few feet of the observer).
Frequently move boxes weighing up to 25 pounds across office for various needs.
Ability to wear proper PPE (personal protective equipment) when necessary for exposure control.
Benefits We offer comprehensive benefits: Medical and Dental Packages at No or Little Cost to Employees 12 Paid Holidays including a Floating Holiday Three Weeks’ Vacation Accrued Annually 10 Hours of Sick Leave Accrued Monthly Participation in 403(b) Retirement Plan with employer match Employee Assistance Program Family First Culture Open until filled; for best consideration, submit a completed application by Wednesday, January 17th, 2024.
Interviews are tentatively scheduled for the week of January 22nd, 2023.
Please note, applicants should describe their experience meeting minimum qualifications (and preferred qualifications if applicable) in cover letter and resume as part of the application process.