VGD Attendant

Do you want to "Hit the Career Jackpot"!? At Muckleshoot Indian Bingo, our number one core value is FUN! We have an amazing team and a benefits package that is impossible to find anywhere else! BENEFITS • Health, Dental, Vision, & other ancillary insurances fully paid for the employee! • 401k w/ match and annual contributions • Bonus Opportunities twice annually • 25% Food & Beverage employee discount • Paid Vacation, Sick, Holidays, COVID-19, bereavement, and many others • Flexible Spending Account (FSA) • Wellness program • Achievement Awards • Work/Life Balance, consistent/flexible schedules • Opportunity for growth within the organization WHO YOU ARE: You are friendly, energetic, and enjoy slot machines, video gaming devices, customer service, and have some experience in cash-handling.
WHAT YOU WILL DO: • Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Ensure that VGD machines are filled with ticket paper to keep machines in constant operation.
• Service minor machine and printer malfunctions.
• Consult VGD Shift Manager or Supervisor in the event of customer dissatisfaction or machine malfunction.
• Answer patrons' questions about gaming machine functions and payouts.
• Assist VGD Shift Manger with the control and issuance of Jackpot Payout Tickets and performs paperwork required for monetary transactions.
• Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
• Perform duties in accordance with Tribal Gaming regulations and other Federal gaming agencies, such as NIGC.
• Assists with VGD promotions.
• Answer patrons' questions about gaming machine functions, payouts, and betting limits.
• Maintains VGD ticket stock in North Cage and Black Boxes for all gaming machines.
• Notifies Security to empty Black Boxes filled with Lost & Found VGD tickets.
• Clean, maintain, and sanitize VGD machines and surrounding areas.
• Records, updates, and maintains Paper Meal Log.
• Coordinates with surveillance / TGA for Edrops, Handpays, jackpots in excess of $25,000, and machine malfunction involving player claim forms.
• Observe gamblers' behavior for signs of cheating, such as slot-cruisers and seat switching for jackpots; Notifies security staff and VGD management of suspected cheating.
• Responsible for issued Bank and exchanges currency for customers, converting currency into requested combinations of bills.
• If required due to VGD machine malfunction, attendant will issue and perform Handpay procedures to fulfill payout in accordance with department SOPs.
• Performs other duties as assigned.
WHAT YOU BRING: • High school diploma or GED equivalent required.
WHO WE ARE: Since we first opened on January 21, 1985, Muckleshoot Bingo has helped the Muckleshoot Indian Tribe launch a period of economic prosperity.
We have grown from our humble beginnings as a small bingo tent located where our sister property Muckleshoot Casino now stands, into a state-of-the-art 55,000 square foot entertainment space, boasting two floors with over 1,000 bingo seats and over 500 of the hottest Vegas-style slot machines, and annually employ over 200 people from across the greater Auburn area.
Muckleshoot Indian Bingo is an Equal Opportunity Employer but does practice Tribal Preference hiring in accordance with Public Law 93-638, the Indian Self Determination and Education Act.
These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions/demotions, training, and any other career development programs.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status (physical or mental), family medical history, genetic information, political affiliation, or any other non-merit-based factors.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing functions of his/her job and in areas monitored by security or surveillance cameras.
Work in bingo operations and/or internal or external environments occasionally.
Muckleshoot Bingo is a smoking environment.
Exposure to secondhand smoke, moderate to high noise levels, bright lights, and fluctuating temperatures/weather conditions are common.
This Posting is not inclusive of all expected qualifications and expectations of this position.
The Job Description is available for your review in the Muckleshoot Bingo Human Resources office.