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Posted : Tuesday, September 12, 2023 01:25 AM
Description:
Job Type
Full-time
Tacoma, WA
Reports to: BDC Service Manager
Salary: $16.
50 - $19.
00 The Ideal Candidate We are now hiring dynamic service-oriented individuals! Our associates enjoy a culture of respect and integrity, and we provide a rewarding, respectful, and energizing environment.
It is an inclusive culture based on trust, integrity, humility, and passion.
Our associates are creative and participatory and have a tremendous sense of urgency.
We strongly believe there is a direct correlation between the quality of our guest experience and the supportive relationships we have with our associates.
Essential Duties and Responsibilities Listens actively, providing accurate information and advice.
Operates a multi-line phone system.
Follows up with each and every customer that is assigned and gathers updated information in a polite and professional manner.
Answers all incoming BDC calls in a prompt, polite, professional manner, answering all customer questions and taking and delivering messages for others if need be.
Makes appointments with Internet customers for them to visit our showroom and test-drive a new or pre-owned vehicle.
Make at least 100 follow up phone calls per shift.
Exhibits high level of commitment to customer satisfaction.
Prioritizes and performs multiple tasks simultaneously to meet and exceed deadlines and expectations.
Must be able to type at a minimum 40 words per minute.
Other duties as needed Larson Automotive Benefits: Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment.
We offer 4 plans to help employees access the best plan that fits their budget and needs.
One plan is zero cost to the employee.
We also have a company paid Life ($10,000) and AD&D plan ($40,000.
00) that is for all benefit eligible employees.
Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits.
In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.
Larson Automotive Group also provides an Employee Assistance Program.
This is a specialized referral program available to employees to assist in various personal situations.
This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more.
These are all provided to the employee free of charge and confidential with a third party.
Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21.
The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years.
The company does match 50% of the first 4% contributed by the employee.
Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check.
We also offer a ROTH plan option as well.
Employees can opt out of the plans at any time.
We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.
Hourly and Salary employees will receive 6 paid holidays each year.
We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment).
PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.
53 hours of PTO for every 40 hours worked and at 10 years 2.
30 hours of PTO for every 40 hours worked.
We offer a vehicle purchasing programs for all the vehicle brands we offer.
All you need to do is contact the GM of that dealership to see what options they currently have available.
Requirements: Qualifications High school diploma or general education degree (GED) and/or six months related experience and/or training.
Ability to read and interpret documents.
Ability to write reports and correspondence to customers.
Bilingual applicants are encouraged to apply! Basic mathematical aptitude Quickly and independently problem solve.
Ability to quickly adapt to customer needs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
50 - $19.
00 The Ideal Candidate We are now hiring dynamic service-oriented individuals! Our associates enjoy a culture of respect and integrity, and we provide a rewarding, respectful, and energizing environment.
It is an inclusive culture based on trust, integrity, humility, and passion.
Our associates are creative and participatory and have a tremendous sense of urgency.
We strongly believe there is a direct correlation between the quality of our guest experience and the supportive relationships we have with our associates.
Essential Duties and Responsibilities Listens actively, providing accurate information and advice.
Operates a multi-line phone system.
Follows up with each and every customer that is assigned and gathers updated information in a polite and professional manner.
Answers all incoming BDC calls in a prompt, polite, professional manner, answering all customer questions and taking and delivering messages for others if need be.
Makes appointments with Internet customers for them to visit our showroom and test-drive a new or pre-owned vehicle.
Make at least 100 follow up phone calls per shift.
Exhibits high level of commitment to customer satisfaction.
Prioritizes and performs multiple tasks simultaneously to meet and exceed deadlines and expectations.
Must be able to type at a minimum 40 words per minute.
Other duties as needed Larson Automotive Benefits: Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment.
We offer 4 plans to help employees access the best plan that fits their budget and needs.
One plan is zero cost to the employee.
We also have a company paid Life ($10,000) and AD&D plan ($40,000.
00) that is for all benefit eligible employees.
Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits.
In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.
Larson Automotive Group also provides an Employee Assistance Program.
This is a specialized referral program available to employees to assist in various personal situations.
This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more.
These are all provided to the employee free of charge and confidential with a third party.
Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21.
The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years.
The company does match 50% of the first 4% contributed by the employee.
Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check.
We also offer a ROTH plan option as well.
Employees can opt out of the plans at any time.
We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.
Hourly and Salary employees will receive 6 paid holidays each year.
We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment).
PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.
53 hours of PTO for every 40 hours worked and at 10 years 2.
30 hours of PTO for every 40 hours worked.
We offer a vehicle purchasing programs for all the vehicle brands we offer.
All you need to do is contact the GM of that dealership to see what options they currently have available.
Requirements: Qualifications High school diploma or general education degree (GED) and/or six months related experience and/or training.
Ability to read and interpret documents.
Ability to write reports and correspondence to customers.
Bilingual applicants are encouraged to apply! Basic mathematical aptitude Quickly and independently problem solve.
Ability to quickly adapt to customer needs.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Phone : NA
• Location : 2001 N. Meridian Ave., Puyallup, WA
• Post ID: 9001335591
