Patient Access Financial Counselor

Valley Cities *vision* is to be the trusted leader in providing integrated, quality, and recovery-oriented behavioral health services to achieve healthy, happy, and compassionate communities.
Our mission is *Compassion*.
It is *Connection*, and it is *Community.
* *Why Choose Us:* At Valley Cities Behavioral Health, we believe in nurturing the potential of every member of our team.
Our caring, professional staff is Valley Cities’ most important asset – the very heart and center of who we are.
Every day, we strive to ensure that your experience working at Valley Cities reflects the importance of your role as we carry out our mission.
As a Financial Counselor at VC, you'll embark on an exciting journey with us, laying the foundation for a rewarding career.
As an FT team member, you'll unlock a world of benefits, including medical, dental, vision, disability, retirement, paid time off, and 11 paid holidays.
*Core Values:* Valley Cities upholds core values that guide our approach to care: * Dignity and respect for all individuals * Advocacy for health and wellness principles * Prioritization of integrity and excellence * Recognition of the importance of mental health in overall well-being *Location:* Federal Way, WA *Signing Bonus* $1,500.
00 *Job Summary:* Performs financial assessment of clients’ insurance and service funding needs via communication from clinic and facility staff requests.
Ensures active insurance, valid referral authorizations and tier extensions and documents all actions in the necessary internal and external systems as required by policy and procedure.
*Key Responsibilities:* * Act as a liaison between Revenue Cycle Management, Finance, and other agency departments in answering client and staff insurance questions for inpatient and outpatient locations.
* Respond to and resolve requests for insurance verification, including, but not limited to, urgent insurance eligibility issues, insurance updates and financial changes for all Medicaid, Medicare, Managed Care and Commercial private insurance for all services provided to Valley Cities clients.
* Collect, verify, track, and disseminate to clinic and administrative staff the financial information for non-Medicaid funded tiered cases, including verifying eligibility and identifying clients who require funding.
* Process waitlisted clients into non-Medicaid funded tiered cases as appropriate when availability is determined.
* Generate monthly Suspended Payment Reports and provide comparison to previous and current months to identify reinstatements and any needed eligibility and funding verifications.
* Track and renew all required outpatient insurance authorizations and work with Utilization Management Specialists to follow up on needed inpatient authorizations.
*Minimum Qualifications:* *Experience:* * Associate degree or 5 years Patient Access experience in healthcare.
_*Experience:*_ * Demonstrated knowledge of all Insurance companies, HMO's, PPO's, Medicare, third party payers.
* Knowledge of Microsoft Office Suite.
* Strong knowledge of WA State Medicaid regulations.
* Detail-oriented with strong analytical and problem-solving abilities.
* Effective communication and interpersonal skills.
* Must have experience in Insurance Verifications/Authorizations * Ability to identify and resolve issues in a timely and proactive manner.
_*Other:*_ * Pass required background checks.
* Ability to work independently.
*Schedule:* A financial counselor position is a deadline driven and fast paced that works in an office cubicle setting.
The person working in this role must be able to effectively prioritize and manage multiple tasks.
This role will interact with patients, families, and healthcare providers.
An essential skill for the position is to provide excellent customer service.
The work schedule for the position is Monday – Friday from 8:30am – 5:00pm.
Discussion of schedules is encouraged during the interview process from both candidate and hiring manager.
_We are dedicated to Equal Opportunity Employment & embrace the contributions of a diverse and inclusive workforce.
Valley Cities Counseling and Consultation is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans and does not unlawfully discriminate under federal, state, or local laws.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.
_ _This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.
S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
_ _#Indsj_ Job Type: Full-time Pay: $23.
63 - $31.
61 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Medical specialties: * Addiction Medicine * Psychiatry Schedule: * Monday to Friday Experience: * insurance and managed care: 1 year (Required) Ability to Relocate: * Federal Way, WA 98003: Relocate before starting work (Required) Work Location: In person